In preparing for the forthcoming department heads meeting your manager has asked you to prepare a range of information and interpretations for use at the meeting
Below are two sets of data that have been collected by a 360-degree review for Department A . Table 1, is the feedback that has been elicited from employees on their line-managers and table 2 is from the customers that use the services and goods from Department A.
Use one analytical tool to review the two data sets to reveal any themes, patterns and trends (2.1).
| 360 Feedback from employees on their line-manager
(Department A total of 256responses were received, 32 did not respond). |
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| Agreed that they were positively supported by their line manager in the role that they perform. | 100 | Disagreed that they were positively supported by their line manager in the role that they perform. | 156 |
| Agreed that performance targets set by their line manager were achievable. | 45 | Disagreed that performance targets set by their line manager were achievable. | 211 |
| Agreed that the amount of learning and development that they received helped them achieve current and future working practices. | 95 | Disagreed that the amount of learning and development that they received helped them achieve current and future working practices. | 161 |
| Agreed that their line manager was empathetic to my work/life balance. | 112 | Disagreed that their line manager was empathetic to my work/life balance. | 144 |
| Agreed that their line manager actively promotes their self- development and career progression. | 68 | Disagreed that their line manager actively promotes their self- development and career progression. | 188 |
| Agreed that the line manager is approachable. | 37 | Disagreed that the line manager is approachable. | 219 |
| Agreed that their line manager avoids bias in attitude and treatment of people | 86 | Disagreed that their line manager avoids bias in attitude and treatment of people | 170 |
| Agrees that their line manager resolves conflict amongst team members. | 102 | Disagreed that their line manager resolves conflict amongst team members. | 154 |
| Agrees that their line manager delegates authority and independence. | 6 | Disagreed that their line manager delegates authority and independence. | 250 |
| Agrees that their line manager communicates reasons for changes and decisions. | 11 | Disagreed that their line manager communicates reasons for changes and decisions. | 245 |
Table 2.
| 360 Feedback from customers
(Department A total of 145 responses were received, 256 did not respond). |
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| Agreed that the goods and services on offer were value for money | 101 | Disagreed that the goods and services on offer were value for money | 44 |
| Agreed that delivery of products and services were timely from point of sale to delivery. | 45 | Disagreed that delivery of products and services were timely from point of sale to delivery. | 100 |
| Agreed that the quality of goods and services were acceptable | 114 | Disagreed that the quality of goods and services were acceptable | 31 |
| Agreed that customer services were assessable and responsive to all calls. | 34 | Disagreed that customer services were assessable and responsive to all calls. | 111 |
| Agreed that all complaints were dealt with in. a timely and professional manner | 54 | Disagreed that all complaints were dealt with in. a timely and professional manner | 91 |
| Agreed that they the after sales services were good. | 27 | Disagreed that they the after sales services were good. | 118 |
| Agreed that their initial enquiry was handled in a timely and professional manner. | 3 | Disagreed that their initial enquiry was handled in a timely and professional manner. | 142 |
| Agreed that on receipt of goods that packaging was acceptable in protecting the goods. | 143 | Disagreed that on receipt of goods that packaging was acceptable in protecting the goods. | 2 |
| Agreed that they would recommend the company to a friend or business | 98 | Disagreed that they would recommend the company to a friend or business | 47 |
| Agreed that the range of products and services was sufficient to satisfy their requirements. | 31 | Disagreed that the range of products and services was sufficient to satisfy their requirements. | 114 |
From this analysis, graphically present your findings using three or more different methods (3.3).
Identify the key systems and data used within effective people practices, to give insights by measuring work and people performance (3.2)
Explain how people practices add value in an organisation and identify methods that might be used to measure the impact of people practices (3.4)
from 6 = high performer to 1= low performer.
Any employee scoring 4 and above received a £400.00 bonus in their monthly pay. The budget allocation per department for bonuses last year was £75,000.
Using a variety of measurement tools and techniques and the data provided in tables 1, 2 & 3, explain the likely impact and value of these aspects of people practice currently in place
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