Learning Goal: I’m working on a information technology question and need an explanation and answer to help me learn.
Scenario is as follows –
You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those that troubleshoot and solve cleaning problems such as removing certain carpet and water stains or addressing mold and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there were times when one of your cleaning technicians knew how to properly clean carpets and others did not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.
After you chose your scenario (A or B), compose a paper in response to the following items:
Your paper must be at least two pages long, and you must also use at least two scholarly sources. Must be in APA format. All cites must be referenced.
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