Read the Smith Financial Case Study, Defining your POV, Case 4.1 in Chapter 4, and evaluate this case. Among your own observations, include in your analysis answers to the following questions:

Is there something fundamentally wrong with Miller’s POV about the company’s IT needs?
Was it inevitable that the Smith Financial corporate culture would resist Miller and his ideas?
How might you characterize Miller’s tone and style as he goes about his assigned roles and responsibilities?
What possible importance does self awareness and self knowledge have in management communications?
What is the fundamental basis of “charisma” and what the heck is “gravitas” anyway?
You have been retained as a career coach to help Miller develop the communication skills he’ll need to get and keep his next job. Write a two page memo from you to him outlining the failure modes that led to his firing at Smith Financial and what he needs to do to improve in those areas. The chapter is attached below.