What were the mistakes Gladys committed in managing her Gen Y peers, Jorge, and Esmeralda

Case Study 1:

Who’s the Boss?: Millennials Managing Across Generations in the Hospitality Industry

Answer the following question

1) What were the mistakes Gladys committed in managing her Gen Y peers, Jorge, and Esmeralda?

2) What plan would you recommend to Gladys for improvement in her cross-generational management strategy

3) Why is it important to cultivate a multi-generational workforce?

4) What are the benefits to the operation?

5) “Reverse mentoring” is a process where younger generation employees are paired with those from older generations. In this case, the person from Gen Y would become the mentor and a Baby Boomer or Gen Xer would be the mentee. What could be gained from this relationship? What would be the challenges?

6) Have you worked in a similar situation where there has been a multi-generational work force. Have there been challengers and solutions?

This case study analysis must adhere to the following criteria:

• Submitted as a Word document
• 800-1000 words, (2 pages max), 1.5 spacing, 1” margins, 12pt Times New Roman font.
• Grammar and professionalism are required including full sentences
• APA style referencing
• Include sections for problem statement, SWOT analysis, Alternatives, and Solution where applicable
• All information you are to make decisions on must be in the case study.
• The final question (6), you are able to bring knowledge such as different tactics and calculations you have witnessed in other “real world” solutions.