The Operations Management function

The Operations Management function has the role of providing the required products or services in a way that satisfies the criteria imposed by the market.  Efficient operation of this function is therefore important if the organisation is to be successful.  An understanding of the main operational tasks is an essential starting point in this process. The organisation may not have an operations/production department defined in such terms, but it will still produce something for the use of somebody.

A company of your choice
You should choose a company that you are familiar with, perhaps your own company or one that is in the public domain, and use that one company as your focus for each of your ePortfolio submission tasks. This company will also be used for your assessments so ensure that you choose a company that you are happy to work on throughout the module.

Task
I would like you to now create a transformation diagram for a process that is regularly carried out in the company of your choice.

The task
Choose one topic from the following and apply this topic to your organisation. Complete a brief report to your CEO. How does your chosen organisation apply one of the three topics below to their process areas and why?

* Lean Operations p 515
* Continuous Improvement p 548
* Corporate Social Responsibility (CSR) p 41-5

You should provide a link to your portfolio evidence in the report.

Required Textbook Readings

Slack, N., Brandon-Jones, A. and Johnston, R. (2019) Operations Management 9th Edition Pearson