The Customer Service Management team has expressed the following concems relating to bringing in alternative
workforce employees:
Only people trained by Irontown Customer Service managers should do CSR 2 level work. This adds time to the startup
estimates in the table
‘Temps must receive the same supervision and training as regular trainees.
‘Two additional CSR 2 positions should be added to the table above to interact with non-employees and ensure quality.
All non-employees need to be under the control of Irontown supervision.
Your Job
You and the HR team have been charged with developing and implementing a solution to stabilize the situation within
two months. Review the context provided and develop a short-term staffing plan that resolves staffing concems in the
key areas identified. In your case study analysis, include the following
Brief summary of current and projected employment needs in the case
Analysis of data and conclusions
Review of applicable law and human resource principles and discussion of how they apply to this case
Recommended plan of action for each of the 5 key staffing issues identified, with rationale
References to at least three sources other than the required readings
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