Studying hard can work up quite a thirst. If you’re ready for a sip of water, what options are you choosing now, especially after having completed this chapter? And what elements in- form that choice—whether you are aware of them or not?

24 Section One ASSESSING THE MARKETPLACE
A FLOOD OF WATER CONSUMPTION CHOICES

Studying hard can work up quite a thirst. If you’re ready for a sip of water, what options are

you choosing now, especially after having completed this chapter? And what elements in

form that choice—whether you are aware of them or not?

Let’s start with you, the consumer. Everyone needs water. But beyond the basic human

need for fluids, you also want a beverage that is convenient to obtain, not too expensive,

readily and regularly accessible, and perhaps cold and refreshing. So that people could meet

their basic survival need for water conveniently and constantly, various companies through

out the years have produced different vessels for carrying it, from goatskins in ancient times

to military canteens for soldiers in historical wars to Thermoses for kids a few decades ago

to highly sophisticated and technical water bottles today.
40 But to appeal to their unique
needs, marketers also have gone further.

For example, to appeal to those who need to carry water in tough conditions, like

military battles or hiking the Grand Canyon, marketers have developed and promoted the

toughest containers, with guarantees that they can withstand extreme temperatures, pow

erful impacts, and so forth.
41 By meeting these basic needs (e.g., having sufficient water to
drink, ensuring safety or survival chances in case of an emergency), reusable water con

tainers provide invaluable benefits. People’s needs and wants certainly go well beyond

achieving safety, especially if they do not live in a war zone or pursue extreme sports ad

ventures. Yet the image of such tough consumers is appealing to many groups and target

markets, so canteens also were available to Boy and Girl Scouts on easy camping trips.

Today’s high-tech water bottles are frequently carried by day hikers and attendees at a lo

cal exercise class who are never more than a few feet from safety. They also are sported

publicly and purposefully by influential and popular media figures, who humble-brag

about their water consumption in response to questions about how they stay so healthy

and attractive.
42 By offering personalization options (e.g., different colors, monogram
ming capabilities), these trendy bottles also satisfy people’s needs to create a particular

image and express themselves.

The products thus have shifted and expanded to meet consumers’ diverse needs. At

the same time, the pricing structures have changed, often reflecting societal and ethical

norms that prioritize sustainability. Conventional spring water in a single-use plastic bottle

is quite inexpensive.
43 As we discuss
in Chapter 2, corporations are taking

great advantage of the availability of

spring water as a natural resource.

Their costs for the water are quite low,

and in turn, they can charge relatively

low prices for the liquid contained in

their equally inexpensive-to-produce

plastic bottles. For some consumers,

that offering meets their needs: a ba

sic commodity product at a low price

without much consideration of other

factors.

But for other consumers, the price

equation is different. Some are willing

to pay $60 to obtain a sustainably pro

duced, reliable, safe water bottle that

they can use for years.
44 If they really
want to signal their prestige, they even

could buy a Chanel-branded flask that

comes with its own quilted Chanel

Chapter Case Study
®
What value does this $5,000 Chanel-branded flask with quilted pouch provide to

customers?

Source: CHANEL International B.V.

OVERVIEW OF MARKETING CHAPTER ONE 25
pouch for around $5,000.
45 They also might seek water that has been filtered or otherwise
certified safe, which constitutes a growing concern, as we discuss in Chapter 5. And many

people appreciate a variety of product options, like flavored or sparkling versions.
46
To produce this variety of products, offered at distinct price points with unique pro

motions and found in expected places, a wide range of companies compete and collabo

rate to slake people’s thirst. Water brands like Aquafina (owned by PepsiCo), Dasani

(owned by Coca-Cola), and Evian promise different benefits from drinking their prod

ucts. They also are innovating with different packaging options, including metal cans for

water.
47 One firm even is developing an algae-based, compostable pod that can hold a
single serving of water and then be swallowed or discarded, where it will break down

naturally as plant matter.
48
In parallel, Hydro Flask, Thermos, Nalgene, Yeti, and other brands that manufacture

reusable bottles seek to get consumers to avoid those offerings and instead embrace the

idea of water from a tap or fountain. They highlight the distinctive potential associated

with carrying one of their bottles, and they strongly emphasize the inherent sustainability

of their offering, compared with single-use plastics. Another competitive offering is linked

to water refill stations that increasingly appear in public spaces, such as schools and hotels.

At these stations, people with their bottles in hand can get a refill of filtered, cold water;

those who forgot their favorite bottle can grab a simple, $3 refillable bottle to meet their

immediate need.
49
So when you take a sip because you are thirsty, what precisely has driven you as a

consumer to make the decision? Consider the case questions and the lessons you’ve

learned in this first chapter to derive your answer.

Questions

1. How does marketing impact the consumption of water, and how has this impact

changed since the mid-20th century?

2. Describe three distinct target markets for drinking water. How does marketing

create value for each of these segments using the four Ps; product price, place, and

promotion?

3. How has changing societal values impacted the ways in which water is purchased

and consumed?

4. How has the manner in which you consume water changed in the last five year
s?

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