Identify two Theory Concepts covered in this case study and briefly describe these identified theories?

Dear All,

From reviewing this case study, please answer the following six questions.  The questions and answers apply to the case study and will help with your planning of your Individual Assignment which asks the question concerning “technology and customer expectations”. We will also discuss this further during class next Monday and how social responsibility can be helpful, beneficial and impractical to the restaurant industry

Case Study 6:

Hilton Hotel Worldwide: A Case Study Exploring Corporate Social Responsibility and Stakeholder Management

Abstract

How to be socially responsible is a growing concern for the hospitality industry. This case study provides examples of how Hilton Hotel Worldwide (HHW) fulfils its responsibility to stakeholders and stockholders by reviewing a myriad of fiduciary, legal, ethical, community, and global concerns. From an industry perspective, HHWs’ approach to internal and external stakeholder concerns has promoted positive industry-wide change. In addition, this case study allows the reader to conceptualize the concept of Corporate Social Responsibility (CSR) in the context of the hospitality sector by reviewing the policies and practices carried out by Hilton Hotel Worldwide.

Answer the following question

1. Identify two Theory Concepts covered in this case study and briefly describe these identified theories?

2. Discuss how important a company’s CSR strategy and reputation in their purchase decision of commodities and equipment. Does the cost of the purchase have an impact? Why or why not

3. How important is the CSR strategy and reputation of a hospitality company when you are deciding on a job? In the hospitality industry, is CSR good for business? Why or why not?

4. Discuss the difference between Corporate Social Responsibility and Business Ethics?

Recommended reading to support your discussion

Butler, J. (2012, January 17). Hotel management contract disputes. Importance of fiduciary duties in contract disputes. Retrieved from www.hotellaywer.com.

Carroll, A.B. (1979). Three dimensional conceptual model of corporate performance. Academy of Management and Review, 4(4), 497–505.

Carroll, A. B. (1991). The pyramid of corporate social responsibility: toward the moral management of Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence, and implications, Academy Of Management Review, 20(1), 65–91.

Clarkson, M.B. (1995). A stakeholder framework for analyzing corporate social responsibility. Academy of Management Review, 20(1), 92–117.

Enderle, G. (2010). Clarifying the terms of business ethics and CRS. Business Ethics Quarterly, 20(4), 730–732.

Freeman, R. E. (2010). Strategic management: A stakeholder approach. Cambridge University Press.

Jamali, D. (2008). A stakeholder approach to corporate social responsibility: A fresh perspective into theory and practice. Journal of Business Ethics, 82(1), 213–231.

Logsdon, J. M. , & Wood, D. J. (2002). Reputation as an emerging construct in the business and society field: an introduction. Business and Society, 41(4), 365–370.

Pearson, J. (2010). Are we doing the right thing? Journal of Corporate Citizenship, 37, 37–40.

Stevens, B. , (2011). Hotel managers identify ethical problems: A survey of their concerns. Hospitality review, 29(2), 1–34.

Velasquez, M.G. (2014). Business Ethics Concepts & Cases, 7th ed. Saddle River, New Jersey: Pearson Education.

Yaman, H. R. , & Gurel, E. (2006). Ethical ideologies of tourism marketers. Annals of Tourism Research, 33(2), 470–489.

This case study analysis must adhere to the following criteria:

• Submitted as a Word document
• 800-1000 words, (+20% is acceptable) 1.5 spacing, 1” margins, 12pt Times New Roman font.
• Grammar and professionalism are required including full sentences
• APA style referencing
• Include sections for problem statement, SWOT analysis, Alternatives, and Solution where applicable
• All information you are to make decisions on must be in the case study.
• The final question (4), you are able to bring knowledge such as different tactics and calculations you have witnessed in other “real world” solutions.