Bunny Frank has done so well with Yummy Bunny Pastries that she opened a new business next door called Yummy Bunny Healthy Fare. Her customers like the idea of healthy foods. Formal and informal surveys show that customers find the food to be tasty and appealing.
Recently, though, business has fallen off, and customers have complained of slow service. Employee turnover is high, and the business is not profitable. Bunny is unsure what the problems are with her operation. She has not documented her process. She has asked you what she should do.
Identify three job design techniques in this unit that you think could be used to improve Bunny’s operations. Be specific about how each technique could be applied and why you think it would be helpful.
Write Bunny a business memo of at least one page with your findings.
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