From the field of cognitive psychology, the application of mental models in organizations have helped managers to recognize the intricate correlation between sensory stimulation and the expression of behavior

#1
Chapter 4. Understanding system behavior.
Question post. From the field of cognitive psychology, the application of mental models in organizations have helped managers to recognize the intricate correlation between sensory stimulation and the expression of behavior. Managers must be aware of the conflicts that can originate from different mental models. Single- loop and double- loop learning are techniques that can be implemented to improve or even avoid conflicts related to mental models. Explain each technique and indicate in what circumstances one technique is better than the other.

#2
The healthcare system and the organizations that operate within this industry can be extremely complex. Thus, organizations can be compared to icebergs, where patterns in the organization fall above and below the “waterline”. Explain systemic structure using this metaphor and identify the four lessons we can take from this theoretical concept.

Reference
Kelly, D. L. & Spath P. L. (2017). Applying quality management in healthcare: A systems approach. (4th ed.). Chicago, IL. Health Administration Press.