Define conflict and explain why it exists – addressing the causes of conflict and multiple aspects of diversity. Title this section Conflict in Diverse Workforces.

Learning Goal: I’m working on a business writing question and need an explanation and answer to help me learn.

Week 9 Assignment – Diagnosing & Resolving Conflict


Workforce diversity can create the potential for conflict. Your task as a leader is to provide appropriate conflict resolution support so that the workforce functions effectively and efficiently. In addition, it is key for leaders to identify how they contribute to creating a culture of belonging, which hopefully will reduce conflict for all employees. This assignment provides you with the opportunity to analyze the nature of inclusivity and conflict management in diverse workplaces.


  • Review Chapter 3 – The Conflict Story: A Case Study.


  1. Define conflict and explain why it exists – addressing the causes of conflict and multiple aspects of diversity. Title this section Conflict in Diverse Workforces.
  2. Evaluate your own behaviors and mindsets towards diversity and inclusion in the workplace based on the Inclusive Leadership Continuum. Title this section Diversity and Inclusion.
  3. Apply an appropriate conflict analysis model (from The Conflict Resolution Toolbox).
    • Assess one process used to resolve conflict and explain its outcomes. Title this section Process and Outcomes.
    • Provide the strategic direction of the model. Title this section Conflict Analysis Results.
  1. Include at least four references from material outside the textbook to support your explanations.

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