Carefully read the case and consider its context in relation to BPR readings and concepts learned in this unit. The case includes situational information, which should be used to perform the required analysis and make the appropriate recommendations. You are required to address all of the following questions within your case analysis:

Case Questions

Do you see the problems at CVS justifying a process transformation? Why or why not? Explain using concepts learned about business process re-engineering/transformation

What changes on the managerial level would you recommend for PSI at CVS?

What process changes would you recommend for PST at CVS?

What is the role of technology, if any, for PSI at CVS?

How would you test your recommended changes to the process to make sure an improvement has been achieved?

What groups, if any, are likely to have problems with your proposed solution? How will you deal with their objections?

Overview

These case studies are to be done individually.

Read the appropriate materials and prepare an 8-10 page (2200 words, +/-10%) case analysis report for each of the cases.

Organized as you see appropriate for the topic, in a way that address all the questions provided for each case on the course website (not within the case itself).

Each report should include an introduction and conclusion.

Follow APA style in both organization and referencing. Incorporate at least two sound academic sources.